& Exchange Policy
If for any reason you are not satisfied with the toppurse.ru replica item you received, you may return it for an exchange under the below
conditions: - Return requests should be emailed to email@example.com within
2 days after your order was delivered to you.
Items should be returned in unused condition and original packaging.
No quality issue is not acceptable.
When return is motivated by a quality issue, the return shipping fees By your
Sometime We could not reply you soon,all Troubles after sale should be solved
within 24-48 hours when we read your mail.
and Exchanges for Quality Issues:
For any return request motivated by a quality issue, client would be instructed
to send pictures of the spotted defects to our customer service officer, as to
allow us to validate the fact product is indeed defective. Once we would have
validated that item is defective, we will provide client with a Return
Merchandise Agreement (RMA), a RMA number and a shipping address to return the
product we validated as defective. We would not accept returns of items that do
not show on the RMA, and that we did not agree on.
Return shipping fees would be at the charge of the client, although a
compensation will be offered against those shipping costs.
Items returned for defective reasons will be exchanged against the very same
to exchange/return products:
1. Simply E-Mail firstname.lastname@example.org within 3 business
days of arrival your request.
2. In this Email, please provide the following information
a. Your full name and address
b. the PI Number
c. the date the order was received.
d. the list of items to be exchanged (name and reference number).
e. The reason why you would like to return you toppurse.ru items.
3. Upon receipt of your return request, our Customer Service Department will
provide you with a RMA (Return Merchandise Agreement) and RMA number. This RMA
number should be referred to for any further correspondence inherent to this
4. Upon receipt of this RMA, please ship back the items listed on the RMA to
the indicated return address.
5. Please email us with a tracking number of your return.
6. As soon as we receive your return package, our Shipping Department will
process your replacement and you will receive a new tracking number to monitor
your shipment until it reaches you.
Please keep in mind that you have purchased replicas, and not genuine shoes!
Although our replicas are 99.9 % similar to the originals, there are still some
minor differences. Otherwise we would be advertising genuine shoes!
Returns should be shipped via courier at client expense, and a traceable
Tracking Number should be provided to us. For quality related returns, we will
offer clients a wallet of our choice in compensation of return shipping fees.
Please note that returned items are subject to final inspection before exchange
will be processed. Allow 10 to 15 business days for an exchange to be
toppurse.ru strives to perfection in all aspects of customer service, and we
are positive you will be highly satisfied with the quality of our products and
The toppurse.ru Team